Policies

Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

    • Use Of Site
    • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. TruePower Tools and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion for any reason without limitation.



    • Privacy Policy
    • TruePower Tools use of personal information that you may submit to TruePower Tools through this Web site is governed by the TruePower Tools Privacy Policy.

      PRIVACY POLICY
      We respect your privacy, so we will never exchange, sell, or give away to any third party* any information about you beyond the specfic exception(s) stated below. All information collected on our website is done through a very secure encrypted system.

      *Residential Investor One(RIOne)/Wholesale One Member Discount Offer - Transaction Data

      All transaction data associated with RIOne member purchase discounts, applied by the "coupon code" feature, will be provided periodically to authorized RIOne program representatives for auditing purposes and member participation tracking.

      RIOne Members are responsible for any unauthorized use of their assigned member ID number as it applies to accessing services on this web site. DO NOT SHARE YOUR MEMBER ID AND PLEASE KEEP IT PRIVATE.



    • Shipping & Delivery
    • The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Delivery charges are not refundable.

      It is the responsibility of the customer, when signing for deliveries, to make sure the product is free from visible damage prior to signing or such damage/shortage must be noted in writing with the freight carrier before accepting shipment. Otherwise, TruePower Tools customer service will assist the customer in filing the freight claim for reimbursement from the carrier but any possible loss will be incurred by the customer.



    • Sales Tax
    • TruePower Tools charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.



    • Warranties
    • PRODUCT WARRANTY:
      Every product sold by TruePower Tools is warranted to be free from defects in material and workmanship under the normal intended use of the product and service for a period of 30 days from the date of purchase. Our warranty does not cover any product or part, which has been subjected to misuse, negligence, or accident, nor does it cover any product that is used for any purposes other than that for which it is intended as stated in the specific manufacturer's product information.

      KEYLESS LOCK WARRANTY: All keyless lock systems we sell are covered by a 1-year parts-only warranty against factory defects. Warranty repair parts, if required within the first 30 days of purchase, will be provided free and shipped at no charge. For the remainder of the warranty period shipping charges for repair parts may apply. Locks returned within 30 days of purchase must include the original bypass keys to be eligible for full credit or refund. A service charge equal to 50% of the purchase price will be deducted from the amount refunded for each lock returned without keys.  This warranty applies to the original purchaser only and cannot be transferred.

      A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although TruePower Tools tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.



  • Return Policy
  • Altisource Approved Lock Return Policy:

    For a period of 1-year from the date of purchase, repair/replacement parts will be sent free of charge whenever it is possible to restore operation of the lock using such parts. If a failure is determined to be within the keypad assembly, the keypad assembly and its matching keys must be returned for replacement. A return shipping label will be provided for this purpose. To obtain parts or arrange for return and replacement of non-functioning keypads, please request lock support at 805-579-9292.

    Locks which have been installed or have incomplete parts are not eligible for a refund. New/Unused locks are returnable for a period of 1-year from the date of purchase. Locks returned within the first 90 days are eligible for a full refund of the purchase price (shipping charges are non-refundable). Locks returned after the first 90 days will be subject to a 14% restocking fee.

    TruePower Tools Return Policy:

    TruePower Tools guarantees your complete satisfaction! If, after receiving and inspecting your purchase, you are not totally satisfied, simply return to us the unused merchandise in the original packaging within 30 days of ordering, shipping prepaid, for a full refund of your item's purchase price. Delivery charges are not refundable. The returned merchandise must be new, complete, and in it's original packaging. We reserve the right to withhold reasonable service charges from the amount refunded for any product which is returned to us used, altered or has any missing parts or packaging.

    You may purchase merchandise from this Web site by using any one of the payment options listed at the bottom of the home page hereTruePower Tools reserves the right to change its payment procedures at any time without prior notice to you.